Shipping And Return

Welcome to Otto Hazlitt, where we specialize in providing elegant wedding flat platforms. We are committed to ensuring a seamless shopping experience for our customers. This Shipping and Return Policy outlines our shipping procedures, return guidelines, and policies to address any issues you may encounter. By purchasing from ottohazlitt.com, you agree to the terms described below. Should you have any questions, please contact us at assistline@ottohazlitt.com.

Shipping Policy

1. Shipping Locations

  • We offer worldwide shipping to ensure that our customers can receive their wedding flat platforms no matter where they are located.

2. Processing Time

  • Orders are typically processed within 2-3 business days after receiving your order confirmation. Please note that this processing time may be extended during peak seasons or holidays.
  • Once processed, you will receive an email notification with your tracking number.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 7-14 business days, depending on your location.
  • Express Shipping: Delivery typically takes 3-7 business days, depending on your location. Additional charges apply for express shipping.
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.
  • Free standard shipping is available for orders over a specified amount, which will be indicated during the checkout process.

5. International Shipping

  • Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply to international shipments. These fees are not included in our shipping costs.

Return Policy

1. Eligibility for Returns

  • We accept returns within 30 days of the delivery date for items that are unused, unworn, and in their original packaging with all tags attached.
  • To initiate a return, please contact our customer service team at assistline@ottohazlitt.com with your order number and reason for the return.

2. Non-Returnable Items

  • Custom or personalized items are non-returnable unless there is a manufacturing defect or error on our part.
  • Items marked as final sale cannot be returned or exchanged.

3. Return Process

  • Once your return request is approved, you will receive detailed instructions on how to send your item(s) back to us.
  • Please ensure that the item is securely packaged to avoid damage during transit.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for return shipments that are lost or damaged in transit.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at assistline@ottohazlitt.com. Provide your order number and a detailed description of the issue, along with photos if possible.
  • We will work with you to resolve the issue, either by sending a replacement item or issuing a refund.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company as it may take some time for the refund to be officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at assistline@ottohazlitt.com.

Additional Information

1. Address Changes

  • Please ensure that your shipping address is correct at the time of order. Address changes cannot be made once the order has been processed.

2. Order Cancellations

  • Orders can only be canceled within 24 hours of placing the order. After this period, we cannot guarantee cancellation as the order may have already been processed.

3. Contact Us

  • For any questions or concerns regarding our Shipping and Return Policy, please contact our customer service team at assistline@ottohazlitt.com. We are here to assist you and ensure that your shopping experience with Otto Hazlitt is exceptional.

Thank you for choosing Otto Hazlitt. We are committed to providing you with high-quality wedding flat platforms and outstanding customer service.